Refund policy

Last updated: October 8, 2026

At ASTRA NOVAA, trading as Hirewise Studio, we aim to provide clear information about refunds and returns for all purchases made through our online store.

1. Digital Products

All products sold through Hirewise Studio are digital products and are delivered electronically. No physical products are shipped.

Because digital products may be accessed or downloaded immediately after purchase, they are generally not eligible for return once access or delivery has been completed, except where a refund is required by applicable law or where one of the circumstances below applies.

2. When We May Provide a Refund

We may provide a refund in the following circumstances:

You received a digital product that is different from the product you purchased.
You are unable to access the purchased digital product because of a technical issue caused by us, and we are unable to resolve the issue within a reasonable time.
You were charged more than once for the same order.
A refund is required under applicable consumer protection laws.
We agree to provide a refund at our discretion in exceptional circumstances.

3. Digital Content and Cancellation Rights

Where applicable law provides a cancellation or withdrawal right for digital content, that right may be affected once delivery, access, or download of the digital content begins.

Where required by law, we will obtain the customer's express consent to begin supplying the digital content immediately and the customer's acknowledgement that the applicable cancellation right may be lost once supply begins.

Nothing in this policy limits or excludes any consumer rights that cannot legally be excluded or limited.

4. Refund Requests

If you believe you are entitled to a refund, please contact us as soon as possible and, where applicable, within 14 days of purchase.

Please email:

astranovaltd9@gmail.com

Your request should include:

Your order number
The email address used for the purchase
A description of the issue
Any relevant information or screenshots that may help us investigate the request

5. Refund Review

We will review refund requests based on the circumstances of the purchase and the applicable law.

If we approve a refund, we will normally issue it to the original payment method used for the purchase.

We will not charge a separate fee for processing an approved refund.

6. Refund Processing Time

Once a refund has been approved and issued, the time it takes for the funds to appear in your account may depend on your bank, card issuer, or payment provider.

We will process approved refunds without unnecessary delay.

7. Non-Refundable Situations

Subject to applicable consumer rights, we generally do not provide refunds where:

The customer has successfully received and accessed the digital product and simply changes their mind.
The customer purchased the product by mistake and the digital content has already been supplied or accessed.
The customer no longer wants the product after receiving access.
The customer does not have the software, device, or account required to use the product, where those requirements were clearly stated before purchase.

8. Consumer Rights

This policy does not affect any statutory rights you may have under applicable consumer protection laws.

If applicable law gives you a right to cancel, obtain a refund, or receive a remedy that cannot legally be excluded, that right will continue to apply.

9. Contact Information

ASTRA NOVAA
Trading as: Hirewise Studio

71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Email: astranovaltd9@gmail.com